![]() Step 2. Navigate to the Communications tab inside the Sound control panel window. Press Win + R keys to open the Run dialog box, and then type mmsys.cpl and hit Enter. To fix the issue, follow the steps below to disable the automatic volume adjustment feature. If this feature is turned on, you may encounter the “volume keeps going down” issue when running some programs like Discord. This is a Windows feature designed to automatically adjust volume when using the PC to receive telephone calls. Disable the Automatic Volume Adjustment Feature The window will close on its own.Read More Fix 1.I tried a clean reinstall of Synapse 3 twice with no luck, but having unplugged both my HME and Basilisk v3 and using that cleanupdrivers tool with a spare kb/m on the 3rd attempt seemed to do the trick. I have been using Razer Synapse since 2.0 with a Black Widow Chroma and haven't experienced a single issue with it or my HME until now. I ended up reaching out on Reddit on Razer's support thread on their sub and it got as far as support asking me what the serial number for my HME was and if I've ever dropped my keyboard (never dropped or abused). I recently did a synapse update and after it installed I was facing the exact same issues as OP. I wanna start off by saying thank you dude for posting this detailed info on fixing this absolute absurd issue. Feel free to create another thread or send me a PM should you need additional assistance. And yes, Razer has released bug fixes, including some recently reported issues. I'm glad these steps helped, especially after updating Synapse 3.0. ![]() I suspect it has something to do with the latest update: After testing according to several procedures from support (which I already tested before) the scroll wheel started working again. Zestje Hello everyone, I wanted to let you know that the problem seems to have been fixed.
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